Hausa Speaking Contact Center Consultant at ICS Outsourcing Nigeria Limited

NOVO Car Rentals Limited Full_Time Lagos  December 31, 2021 - January 15, 2022 Consultancy -

Hausa Speaking Contact Center Consultant

Location: Lagos
Employment Type: Full-time 

Job Description

• Handle customer complaints in Hausa Language or inquiries via telephone, emails, chats, or text messages.
• Provide customers with needed information and support in the Hausa Language
• Make outbound calls.
• Receive inbound calls
• Ensure that customers/callers are satisfied.
• Gather information from customers.
• Consistently ensure call(outbound/inbound) quality
• Contributes to team effort by accomplishing related results as needed.
• Exhibiting competent product Knowledge.
• Promote good listening skills.
• Manage the length of calls.
• Utilize computer technology to handle a high volume of calls

Qualifications

• Interested candidates should possess a Bachelor’s Degree
• Minimum of 0 – 3 years relevant work experience.
• Working knowledge of appropriate CRM software and understanding of the Contact center industry.

Application Deadline
Not Specified.

Method of Application
Interested and qualified candidates should:   CLICK HERE TO APPLY