We are committed to being widely recognized as a highly respected provider of quality banking services. Our ambition is hinged on successfully delivering against six strategic pillars including the quality of our customer experience, client base, talent, banking platform, professional standards, and earnings.
Applications are invited from interested and qualified candidates to apply for the Union Bank of Nigeria Graduate Recruitment 2023.
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Branch Digital Officer
Job Specifications:
- Full Time
- Required Qualifications: BA/BSC/HND
- Location: Benue & Imo | Nigeria.
Job Description:
- Are you passionate about revolutionizing customer experiences through digital channels?
- Are you a master at seamlessly integrating technology and human interaction?
- We’re excited to invite a dedicated Branch Digital Officer (BDO) to lead our mission of embracing digital innovation and enhancing customer engagement.
Responsibilities
- Digital Onboarding: Empower New-To-Bank (NTB) and Existing-To-Bank (ETB) customers with smooth digital onboarding experiences.
- Guide customers through the process of setting up and accessing digital banking platforms, ensuring they feel confident and informed.
- Digital Self-Service Advocacy: Educate customers about our self-service platforms and demonstrate the value of using digital channels for their banking needs.
- Drive adoption of mobile apps, online banking, and ATMs to empower customers to take control of their transactions.
- Efficient Service Direction: Seamlessly guides customers to the appropriate service points within the branch, streamlining their journey and minimizing wait times.
Qualifications and Requirements:
- Proven experience in customer-centric roles, preferably in banking, retail, or related fields.
- Strong familiarity with digital banking platforms and self-service technologies.
- Tech-savvy mindset with the ability to adapt and learn about new technologies quickly.
- Outstanding communication skills to guide customers through digital processes.
- Not more than 29 years.
Method of Application
Interested and qualified candidates should send their CVs to: mtsiode@unionbankng.com using the Job Title as the subject of the mail. (Are you in need of a Professional CV CLICK HERE).
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