Customer Service Representative
Job Specifications:
- Full Time
- Required Qualifications: BA/BSC/HND
- Location: Kano | Nigeria.
Job Description:
- Provides customer service support by obtaining, analyzing, and verifying the accuracy of information promptly.
- Initiates and/or implements corrective action as needed to ensure that an excellent standard of service and a high level of Customer satisfaction is maintained.
- Prepares customer service summary reports. Coordinates the handling of difficult and/or unusual customer-related issues.
Duties & Responsibilities.
- Resolve problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Receives processes and verifies the accuracy of complaints from customers utilizing the Bank’s internal CRM system.
- Ensures and provides quality service to both internal and external customers.
- Accesses the company’s internal systems to obtain and extract order information and provide customer service management with the data for inclusion in various scheduled and special reports.
- Recommend changes to existing methods and systems to increase the accuracy, efficiency, and responsiveness of all customer service departments as a whole.
Qualifications and Requirements:
- At least 1 year of relevant work experience
- BSc or HND
- Good knowledge of the industry
- knowledge of customer resolution processes and procedure
- Sound knowledge of the Banks products & services.
Skills/Competencies:
- Good interpersonal and communication skills
- Good time management skills
- Problem-Solving skills
- Good relationship management skills
- Good technical skills.
Method of Application
Interested and qualified candidates should forward their CV to: recruitment@workforcegroup.com using the position as subject of email.
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